🔄 Refund & Replacement Policy – PhantomPlates

At PhantomPlates, we strive to provide high-quality products and excellent customer service. While we do not offer refunds, we do provide replacements for eligible cases. Please review our policy below.

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🚫 No Refund Policy

All sales are final, and we do not issue refunds under any circumstances. This includes but is not limited to:
❌ Buyer’s remorse or change of mind
❌ Incorrect orders placed by the customer
❌ Shipping delays caused by the carrier or customs
❌ Unauthorized returns

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🔄 Replacement Policy

We offer replacements in the following situations:

1️⃣ Damaged or Defective Items

✔ If your item arrives damaged or defective, you must provide clear photo or video evidence within 48 hours of delivery.
✔ Email support@phantomplates.com with your order number and proof of damage.
✔ Once verified, we will send a replacement at no extra cost.

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2️⃣ Incorrect Item Received

✔ If you receive the wrong product, contact us within 48 hours of delivery.
✔ Provide photos of the incorrect item and your order confirmation.
✔ We will ship the correct item to you at no additional charge.

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3️⃣ Lost Packages (Carrier Confirms Non-Delivery)

✔ If your package is lost in transit and the shipping carrier confirms non-delivery, we will send a replacement at no extra charge.
✔ Lost packages due to incorrect addresses provided by the customer are not eligible for replacement.

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📦 How to Request a Replacement

To request a replacement, follow these steps:
1️⃣ Email us at: support@phantomplates.com
2️⃣ Include your order number and a description of the issue
3️⃣ Attach clear photos or video proof (for damaged or incorrect items)
4️⃣ Our team will review your request and respond within 2-3 business days

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🚚 Return Shipping for Replacements

• If your replacement is approved, we will ship the new item at no extra cost.
• In some cases, we may ask you to return the original item before sending a replacement.
• Customers are responsible for return shipping fees unless otherwise specified.

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⚠️ Exceptions (What is NOT Covered)

❌ We do not replace items for buyer’s remorse or misuse.
❌ We are not responsible for lost or stolen packages marked as "Delivered".
❌ We do not replace items without sufficient photo/video evidence.

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📩 Contact Us

For any replacement requests or further inquiries, please reach out to us:
📧 Email: support@phantomplates.com

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